Why your internet connection was really down...

This company's ability to supply service to it's customers was drastically impacted because of two factors:
* someone discharged a firearm into their fiber optic lines
AND
* they failed to provide redundant fiber lines

In the world of information assurance...we need to keep data safe (from crackers and bad guys), but we also need to keep it accessible to legitimate users. One of the ways to provide high assurance is to provide redundant capability:
* mirrored servers
* redundant paths from point A to B
* fail-over equipment

These guys did not have such capability in place and it cost them and ultimately it cost their customers and those people's customers, on down the chain.

Chalmer...